Terms of Use
In accordance with Directive 2013/11/EU, incorporated in Greece through Ministerial Decision 70330/2015, there is now the possibility of electronic resolution of consumer disputes through the Alternative Dispute Resolution (ADR) process across the European Union. If the customer is a consumer (i.e., a natural person acting outside their professional capacity) and has any issue with a purchase made on our website, they may initiate the ADR process through the EU-wide Online Dispute Resolution (ODR) platform available at: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage.
The services of the online store hilights.gr are provided under these terms of use. By accessing the online store, visitors must carefully read these terms. These terms of use may be modified at any time, and visitors/users are responsible for periodically checking for updates. Use of the online store after such modifications implies acceptance of the updated terms. In case of disagreement with any term of use, access to the online store is strictly prohibited.
hilights.gr fully complies with the provisions of Law 2251/1994 for Consumer Protection and Ministerial Decision Z1-496/2000 concerning distance selling.
Personal Data
Using the online store requires the provision of some personal information. To place an order, you will need to provide your full name, address, delivery address, phone number, email, and other necessary details. This information remains within the possession of hilights.gr and is not disclosed to third parties, nor used for purposes other than completing your order and keeping you informed.
By registering your email address, you agree to receive all communications necessary for completing your order at the stated email address.
Your Rights Concerning Personal Data (GDPR)
You have the right to request the following:
- Access to your personal data.
- Electronic copy of your data (data portability).
- Correction of incomplete or inaccurate data.
- Deletion or restriction of your data under certain circumstances provided by applicable law.
If you have consented to the processing of your data, you may withdraw your consent at any time. To request a copy of your data or exercise any of your rights, please use the designated section in your account or contact us at info@hilights.gr.
Purchases
During the purchase and order completion process, the user is guided step-by-step through the system's automated instructions. Orders are archived, and upon completion, a confirmation email will be sent to the user verifying receipt of the order.
If an error occurs due to the company's fault, the company is obliged to rectify it. The user will also have the opportunity to review and correct the order before finalizing it.
Payment Methods
The following payment methods are available:
- Bank transfer.
The company reserves the right to remove or add payment methods by amending these terms accordingly.
Shipping and Availability
Orders are typically shipped the next business day after placement, provided the products are in stock. If inventory is unavailable, delivery time may extend by 1–2 additional business days. Business days are Monday through Friday, excluding weekends and holidays.
Shipping is carried out either through our courier partners or the customer’s chosen transport service.
Prices of Products
Prices displayed next to each product are final and do not include applicable VAT. Shipping costs are also excluded. The total cost, including shipping, is confirmed during checkout.
Advertisements
Our website may contain advertisements and links to third-party websites. hilights.gr is not responsible for the content of these sites, as access to them is at the user's discretion.
Right of Withdrawal
Customers may withdraw from the purchase agreement within 14 calendar days from the delivery date, without any justification or penalty. If the product has already been delivered, it must be returned in its original condition, including all components, documentation, and packaging. Return costs are borne exclusively by the customer. Returns must adhere strictly to the guidelines provided upon contact with us.